A. Yes. The customer database for the Internet is slightly different, so please register as a new user on the fss.com site.

A. When we upgraded our online system in September of 2008, we started from scratch transferring none of the accounts from our old system (due to differences in the old and new system). If your e-mail is not in the current database, you will need to create a new customer record. This is as easy as clicking the "Register new user" link and completing an easy contact form.

A. We can send the password to the e-mail account that was used to set up the customer record. Click the following link to go to our password retrieval page, enter the email address that you used to register with us to have your password sent to you via e-mail: http://www.fss.com/forgot_passsword.php

A. We use your e-mail address as a way to uniquely identify you. Use your old e-mail address and password to login. Once logged in, change your e-mail to the new one. If you do not remember your old e-mail address, contact customer service. Be sure to include your business information in your e-mail.

A. We use Thawte's secure site technology to insure your credit card information is encrypted and safe when sending it through our web site. To verify our site security click on the Thawte security image on the bottom left column.

A. We have some resale forms available online in the Adobe pdf format.
Select from one of the following: Arizona, California, Missouri, Nevada, Texas, Utah, Other.

A. The online catalog at fss.com and our printed catalog are wholesale to the trade only. The prices listed are the wholesale prices.

A. We accept state, local and federal tax id numbers.

A. Shipping orders have a $50 minimum. There is no minimum for will-call orders.

A. Net 30 terms are available to most existing customers that buy at least 3 to 5 times a year. We ask that you place at least 3 credit card or prepaid orders prior to requesting terms. If you do not plan on placing at least 3 to 5 orders per year, you may pay with a major credit card (VISA, MASTERCARD, AMEX, DISCOVER) or prepay with a printed business check or money order.

A. You can call or fax your order. We will estimate the freight costs and add that amount to the merchandise total. You can then send us a printed business check or money order for the amount including the estimated freight. We will ship the order once we receive the check and can verify funds on the check. If we cannot verify funds, we will ship the order once your check clears. Once your order is shipped, any overpayment is returned as a refund check. If you are in a hurry, you should pay with a money order -- the fastest payment method is credit card.

A. We do not accept check by phone at this time.

A. This depends on where you are and how much you are willing to spend on freight. If you are using the standard shipping method, it will take no more than 5-7 business days (the transit time is less than this for most orders). We will give you the estimated shipping days based on your shipping zip code during the check out process. If you need an order shipped faster, just input the date you want to receive it and we will ship it the best method possible so you receive it by the date you require.

A. We use the actual freight costs from the carrier, so there is no way to tell you without knowing what is on your order. Many times we have to pack the order before we can calculate the freight charges. The freight costs can vary greatly. We offer a Freight Allowance, which reduces your freight costs and in some cases reduces it to zero (ie FREIGHT FREE). Shipping large bulky items and glassware will increase your freight costs. Additionally, shipping via express services (UPS Next Day Air, 2 Day Air, etc) will increase your freight costs.

A. All orders under $175.00 are F.O.B. shipping point. Orders of $175 or more qualify for a freight allowance. We will pay freight costs up to 10% of the merchandise total. If freight does not exceed 10%, your order will ship freight FREE. Priority shipments are excluded from this policy. Past due customers are exempt from receiving the allowance.

A. The freight allowance has a cap. If your freight exceeds 10% of your merchandise total, we will deduct a maximum of 10% of your merchandise total for the freight allowance. If the freight is less than 10% of the merchandise total, we will ship the order freight free.

A. The standard shipping method to Hawaii, Guam and Alaska is Priority Mail via the US Postal Service. Since this is the standard method of shipping for these destinations, the freight allowance does apply. All boxes are shipped with insurance. There is a $5.00 charge per order shipping via the post office and this is not covered by the freight allowance. There is also a $1 per box document fee for shipments to zip code 969xx. This document fee covers the new customs form requirement from the post office starting March of 2003. It will be discontinued when they no longer require the customs form for each box. Since we cannot ship glassware or aerosol cans via Priority Mail, we also use boat service for glass and either surface mail or boat service (depending on the size of the order) for aerosol can orders.

A. This is not true. We ship glassware everyday, but we cannot ship most of our glassware via UPS or the post office. We ship most of our glassware via truck (common carrier - not UPS).

A. It depends on the glassware. Some items, such as votive cups are small and can be shipped via UPS (at customer's risk), while other items must be shipped truck (common carrier). If the items must be shipped truck, they can be shipped to your home with an extra charge for residential delivery. This charge varies by carrier. Customers may choose to have their order delivered to a different (commercial) address to avoid these charges.

A. Yes. This is one of the most expensive type of orders to ship. We will usually advise you before shipping when your freight is going to exceed 50% of your merchandise total. The best thing to do is increase your order to qualify for the freight allowance.

A. If you are ordering a small amount of glassware along with non-glass items, we can inner-pack and ship the glassware along with your order. It is our experience that the vast majority of these orders arrive safely. You assume all risk and if there is any damages, a damage claim can be filed with UPS or the Postal Service. Sometimes, the carrier will deny the claim and if that happens, no credit will be issued. If you would like to assume the risk, you must state "I ASSUME RISK" in the special instructions portion of your order when checking out. NOTE: We reserve the right to not ship items in this manner when we believe that the items will not arrive safely. In this case, using a trucking company may be an alternative.

A. Due to their fragile nature, most glass items can only be shipped via truck. Trucking companies charge a minimum rate for orders up to 150 pounds. In addition, there is an extra fee added when delivering to a residential address. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. Please specify whether ship-to address is a commercial or residential address. To ensure that you are contacted immediately, please provide a fax number or daytime telephone number.

A. We offer barge service to several points within Alaska from our Seattle, Washington facility. For more information about barge shipments, please contact our Seattle facility directly via phone (800)669-6667 or e-mail the Seattle location from our contact page.

A. Glass items can only be shipped via boat (no air or parcel post). Boats depart twice weekly to Hawaii and once a week to Guam. Please allow at least 5 working days for delivery to Hawaii (longer for outer islands) and 14 working days to Guam. Boat shipments are shipped FREIGHT COLLECT. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. To ensure that you are contacted immediately, please provide an email address, fax number or daytime telephone number.

A. In most cases we use the U.S. Postal Service for international orders. Glass CANNOT be shipped via US Postal Service. If ordering glassware, please provide a freight forwarder in the US. If you would like a freight quote, please indicate this in the special instructions field on the checkout page. To ensure that you are contacted immediately, please provide either a fax number or send us an e-mail.

A. Yes, we ship to international countries. In most cases we use the U.S. Postal Service for international orders, or you can provide a freight forwarder in the USA. If you would like a freight quote, please indicate this in the special instructions field on the checkout page. To ensure that you are contacted immediately, please provide either a fax number or send us an e-mail.

A. In most cases we use the U.S. Postal Service for international orders. Glass CANNOT be shipped via US Postal Service. If ordering glassware, please provide a freight forwarder in the US. If you would like a freight quote, please indicate this in the special instructions field on the checkout page. To ensure that you are contacted immediately, please provide either a fax number or send us an e-mail.

A. Most orders shipped are trackable via our web site. To track your order, log-in to your account on the upper left hand side. Once you've logged into your account, you will see your "Order History" link. Select the order number you wish to track. If the tracking code is available it will be displayed with the order details. Click on the tracking number to track your order. NOTE: Some services do not offer online tracking. If you do not see the tracking number, please contact us and we will be happy to help you track your order.

A. In general, we do not accept returns. If you have a problem with your order, you must contact us within two days of receipt. If the product is defective, it will be replaced or a credit will be issued. If the problem was caused by an error by FSS, we will correct the problem at no extra cost to the customer. If the problem was caused by an error by the customer, we will do what we can to fix the problem, but extra charges may apply. We never accept returns for reasons like "I want to reduce my inventory" or "I over ordered and the party is now over and I want to return the extras" or "I didn't need as much as I thought.". If we agree to accept your return, the following will apply: You must obtain a return authorization number and write this number on the carton. The customer is responsible for all return freight and we reserve the right to impose a re-stock fee of 20%. We will also reduce or rescind any freight allowance on the original order. HOLIDAY/SEASONAL merchandise is not returnable.

A. If the order was received via truck/common carrier, you need to write "damaged" on the bill of lading. If you have not done this, it is almost impossible to make a claim with the carrier. Regardless of the carrier, you will need to call us to report the damage. In most cases, we will place a claim with the carrier and issue a credit when we receive credit from the carrier

A. We currently offer tote bags and gift tissue (no waxed), but hope to expand this to other items in the future. Click here to view the items we currently offer for custom printing.

A. After you place your order for any custom print item, we will contact you with the details on the artwork requirements and provide instructions on uploading.

A. The tote bag carton prices are for single side printing. For double side printing, please add $30 per carton.

A. You can order different items for the 2 case minimum.

A. Each bag has its own individual maximum print area. These are listed in the description of the item.

A. Designs can be 1 or 2 colors. NOTE: Each color requires it's own plate.

A. Design placement is on the front and/or back face and mid-centered to avoid printing on the handles. Designs cannot be placed in the gussets or the bottom of the bag.